Do you suspect an adverse reaction following the use of a HOEFMAN product, or have you noticed a quality issue? This page will help you identify the appropriate course of action.
In the event of a medical emergency in France, call 15 or 112. Abroad, contact the local emergency services. This page is not an emergency service.
Discuss the suspected side effect with a healthcare professional. You can also access ANSES’s nutrivigilance scheme to find out how to report it.
Please refer to the reporting details in the local package leaflet or to the information provided by the competent authority in the relevant country. To be put in touch with our local representative, you can ask our general contact to put you through to the appropriate channel by simply stating the country and the product name.
Please do not send medical records via the general form.
Please keep the packaging and the batch number. Please email contact@hoefman-laboratoires.com with the product name, the country of purchase and a description of the fault, and you will be put in touch with the quality team.
Please do not include any medical information with this request. If the problem is accompanied by an adverse reaction, please also follow the relevant reporting procedure.
Reports requiring health information must be channelled through the appropriate channel, accompanied by specific information on data processing. Please do not submit this information via the general contact form.
